Privacy Policy

Your privacy is important, so SenseDeep has created the following Privacy Policy to let you know what information we collect and how we use it when you visit our web sites and use our services. This Policy applies to the SenseDeep service, the SenseDeep web site and software ("Service") and not to any third-party web sites that may be linked to or from our sites.

By using this Service, you consent to the information collection and use described in this Privacy Policy. This Policy is governed by our Terms of Use and all terms used have the same meaning as in the Terms of Use. We may occasionally make changes to this Privacy Policy. It is your responsibility to review this Privacy Policy as required and remain informed about changes to it.

EU and GDPR

We support and comply with the GDPR 2016/697 with regard to the capture, processing and movement of personal data. SenseDeep LLC with headquarters in the USA is a data controller as defined by the GDPR and a processor of personal data. Please email privacy@sensedeep.com to contact our appointed internal data protection officer (DPO).

If you are located in the EU, you will be asked to provide an affirmative consent to the collection, processing, and sharing of your user information via cookies and similar technologies. If you wish to revoke that consent at any time, please email privacy@sensedeep.com.

Collected Information

We collect information from you so that we can provide you with the service and to improve the service over time. This information includes account information, access information, cloud access, configuration, performance and log data.

When you create an account, you provide personally identifiable information which may include, but not limited to: name, email address and credit card information. You may also provide us with additional information about you such as your physical address and phone number or about your site such as the your cloud provider account details and the other types of software you are using. We use this information to securely identify you and to provide, manage and tailor the service for you.

When you use the service, you provide to us cloud data including configuration, security, access, performance and log data. That data is used to manage your cloud resources. You must ensure this data does not include any unauthorized personal or third party personal data for which you do not have permission to use and distribute.

We receive and record information on our server logs from your browser, including your IP address, cookie information, the page you request and the time of access. We use this information to administer, analyze and optimize our service for better access and navigation. We also include a Google Analytics cookie to monitor the pattern of access and load on our site.

We create persistent cookies in your browser sessions to assist with secure login and to personalize your experience of our service. You can choose not to provide us with certain information, but then you might not be able to take advantage of many of our features.

Use of Collected Information

We use your contact information to identify you and contact you as needed. We use shipping and billing information solely to fulfill your purchases of SenseDeep products and services. We use transaction history information and feedback to provide you with customer support. We use your web site preferences to tailor your experience on the Service. We use your IP address to help identify you and to help diagnose problems with our service. We use your cloud and server data to manage your cloud resources and to provide the service.

We may aggregate data from customers for analytic purposes to use in a form to enhance the service. When used or shared with customers, this data will not identify any individual, site or server.

Sharing and Disclosure of Collected Information

SenseDeep does not sell the personal information it collects about you to third parties. Information collected from you is only used to complete and support your use of the Service and to comply with any requirements of law.

Requesting Deletion of Personal Information

You may close your account at any time and request that SenseDeep delete any residual personal information after your account has been closed. Please email privacy@sensedeep.com to request deletion of your personal information.

Use of Contractors

We may retain the services of outside contractors to perform services on our behalf (for example, to help provide billing services). At times, we must disclose relevant personally identifiable information and data about you to our contractors so they may provide these specific services for us. We require our contractors to keep this information confidential and to only use the information on our behalf.

Links to Third Parties

The Service may contain links to other web sites, products and services. We are not responsible for the privacy practices or the content of these web sites, products or services. Please visit the privacy policies of these third party sites in order to understand their privacy and information collection practices.

Security

We take extensive precautions to ensure the safety and security of the data you have provided to us. However, we cannot guarantee that security breaches will never occur and are not responsible for the actions of hackers or other unauthorized parties that breach our security defenses.

International Transfers

Information collected by the Service is stored and processed in the United States and by using this Service, you consent to the transfer of your information outside of your country. Where your data is disclosed to our data processors, it is subject by contract to at least the same level of data protection described in this statement.

Compliance

We reserve the right to disclose your information when we believe, in good faith, that an applicable law, regulation, or legal process requires it, or when we believe disclosure is necessary to protect or enforce our rights or the rights of another user. If all or a portion of our assets are acquired by another company or we merge with another company, information that we have gathered about you, including personally identifiable information, may be one of the transferred assets.

Age Restrictions

Anyone under the age of 13 may not use this site. We do not knowingly collect or accept any personally identifiable data from children under 13.

Contacting SenseDeep

We do not guarantee error-free performance under this Privacy Policy. We may not always catch an unintended privacy issue, despite our efforts to do so. Accordingly, we welcome your feedback regarding any privacy concerns that you may have. We will use reasonable efforts to comply with this Privacy Policy and will take prompt corrective action when we learn of any failure to comply with it. We will not be liable for any damages, including incidental, consequential, or punitive damages relating to the practices described in this Privacy Policy.

If you believe that SenseDeep has not adhered to this Privacy Policy, please contact us by email at privacy@sensedeep.io.

Last revised Nov 11 2021.